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Job Title Customer Services Representative
Location Southfield, MI
Department Coding and Billing
FLSA Status Non-Exempt
Shifts hiring Full-time
Additional Information Days



Under the supervision of the Customer Service Team Leader and Administrative Billing Supervisor, the Customer Service Representative is responsible for resolving all incoming calls to the Parastar office. Make outgoing calls to obtain insurance information, demographic, and attempt to collect for services. This includes performing assigned duties and responsibilities for the timely resolution of accounts receivable balances.



The following essential duties and responsibilities are not all inclusive.  Other responsibilities and duties may be assigned. 

  1. Receive and resolve incoming calls.
  2. Forward return calls to appropriate extension.
  3. Perform outgoing calls to attempt to collect on accounts.
  4. Update insurance and demographic information
  5. Verify insurance and queue for submission for payment.
  6. Perform all duties necessary to resolve accounts including but not limited to the following:
  7. Adding, deleting or changing insurance information;
  8. Placing an account in re-bill status;
  9. Requesting an itemized statement;
  10. Evaluating an account for financial assistance (charity);
  11. Entering adjustments not on EOBs/vouchers (i.e. prompt pay and charity) in accordance with policies;
  12. Setting up payment arrangements in accordance with policy;
  13. Accepting a credit card payment;
  14. Transferring accounts to bad debt;
  15. Handling physician office inquiries on accounts.



The following essential duties and responsibilities are not all inclusive.  Other responsibilities and duties may be assigned. 

  • Complete collection reports and other reports as assigned.
  • Search and enter address corrections
  • Enter bad mail returns into system.
  • Perform other duties as assigned.



This position has no responsibility to manage or lead a team.



  1. Minimum Education: High School Diploma or equivalent.
  2. Minimum Work Experience: Two to three years healthcare business office experience to include billing, insurance follow-up and/or collections.
  3. Certification, Licensure, Registration: None required. Billing Certificate Preferred.



  1. Contacts with Others:  Works closely with Administrative Billing Supervisor, Customer Service Team Lead, Billing Specialist, and Refund Specialist.  This position will have regular contact with patients/guarantors and staff working for third party payers.  As a member of the Parastar team, works collaboratively with all other Parastar team members towards meeting the goals of Parastar.
  2. Analytical Demands: Must be able to work effectively with available computer systems. Must be knowledgeable on all payers (including self-pay) and all types of billing. Must have the ability to organize work activities to ensure efficient use of time and acceptable productivity.



  1. Physical Effort: Mental/visual stress related to viewing of computer screens and printed material for prolonged periods. Lifting limited to a box of forms weighing 7-8 pounds. Prolonged periods of sitting.
  2. Work Environment: Normal office environment with limited exposure to health or accident hazards.
  3. Equipment Used: Computer, telephone, collection system, printer, calculator, typewriter, fax machine, and copy reproduction equipment.


Community EMS utilizes Direct Deposit for compensation.  As a condition of employment, all employees must designate a financial institution equipped to accept direct deposits and the number of the account into which the deposit is to be made. 


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